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Yes. Every product carries a manufacturer warranty against defects in materials and workmanship. The period differs by product and is listed on each product page. We handle the claim locally, so you deal with our team rather than an overseas supplier — see the Warranty page for coverage and exclusions.

Online orders are for free collection from our Boksburg premises after payment clears. Delivery is not included or charged through checkout. Wait for our team to confirm your order is ready before travelling.

Send us the room or patio dimensions and, ideally, a photo. We will confirm clearances, door and passage widths, floor loading for filled spas, and the electrical supply you need — from a standard plug on smaller infrared cabins to a dedicated circuit or 3-phase supply on larger heaters and swim spas. This check is free and happens before you order.

Yes. Place your order at checkout and one of our representatives will contact you with our banking details. Delivery or collection is arranged with you once the payment is confirmed.

We supply a detailed setup guide with every order and can recommend approved installers and qualified electricians in the major centres. Most infrared saunas arrive as flat-pack, plug-in cabins that two people can assemble in an afternoon; hard-wired heaters, swim spas and hot tubs should always be connected by a professional.

You receive a private confirmation page when you place your order. Contact us with your order reference for updates. We confirm when payment has cleared and your order is ready for collection.

Unused products in their original packaging can be returned within 30 days of delivery or collection; the return shipping cost is yours and a restocking fee may apply to large or special-order items. If an item arrives faulty, damaged or incorrect, we collect it and replace or refund it at no cost to you. Full detail is on our Return Policy page.

Yes. We stock common consumables and spares — heating elements, sauna stones and heaters, filters, spa covers, pumps and massage chair components — and we can order model-specific parts for anything we do not hold. Send us your model number and we will source it.

We do. We supply guest lodges, gyms, estates, spas and wellness centres, with trade pricing on volume orders, invoicing for approved accounts, and guidance on the compliance certificates commercial installations usually require.

Yes, by appointment. We are a working warehouse rather than a walk-in showroom, so message us with the models you would like to see and we will confirm a time, hold the item and have it ready for you to inspect.