All products sold by Vitality Saunas SA carry a manufacturer warranty against defects in materials and workmanship. Warranty periods vary by product category and are detailed on each product page.
What is Covered
- Manufacturing defects in materials and workmanship
- Electrical and mechanical component failures under normal use
- Structural defects reported within the warranty period
What is Not Covered
- Normal wear and tear
- Damage caused by misuse, negligence or unauthorised repairs
- Cosmetic damage not reported at delivery
- Consumables such as filters, bulbs or covers
How to Claim
Contact our support team with your invoice, a description of the issue and photos or videos where applicable. We will assess the claim and arrange repair, replacement or refund in line with the warranty terms.