We aim to process refunds promptly and fairly. This page explains how a refund is handled after an eligible return is approved. For return conditions and instructions, see our Return Policy.
Refund Eligibility
- Eligible change-of-mind returns requested within 30 days of receiving the item, in the required unused condition
- Products with a confirmed manufacturing defect
- Items damaged in transit, reported within 48 hours where possible
Non-Refundable Change-of-Mind Returns
- Custom or special-order products, subject to your statutory rights
- Used, installed or modified items
- Clearance or final-sale products marked as non-returnable
These exclusions apply to change-of-mind returns only and do not reduce any rights you have for a faulty, damaged or incorrectly supplied product under South African law.
Refund Timeline and Method
Once we receive and inspect an approved return, we process the refund within 14 calendar days. Refunds are issued to the original payment method used for the purchase. We will email you when the refund is processed; the time for funds to appear in your account depends on your bank or payment provider.