Frequently Asked Questions
Quick answers to common questions about our products and service.
How are online orders fulfilled?
Collect free from our Boksburg premises, or ask our team about delivery — they confirm the option and any freight cost with you after you place your order. Wait for our confirmation that the order is ready before travelling.
When can I collect my order?
Online orders are for free collection from our Boksburg premises after payment clears. Delivery is not included or charged through checkout. Wait for our team to confirm your order is ready before travelling.
Do your products come with a warranty?
Yes. Every product includes a manufacturer-backed warranty. Warranty periods vary by product and are listed on each product page.
Does checkout charge me immediately?
No. Placing an order takes no payment online. One of our representatives contacts you with our banking details, and the order is confirmed once the payment is received.
Do you offer installation?
We can connect you with approved installers in major centres and provide detailed setup guides for products that are simple to assemble.
How do I pay for my order?
By bank transfer (EFT). Place your order at checkout and a representative will call or WhatsApp you with our banking details. Delivery or collection is arranged once the payment is confirmed.
Are infrared saunas safe to use at home?
Yes. Our infrared saunas use low-EMF carbon heaters, tempered glass and certified electrical components. Always follow the user manual.
Can I return a product if I change my mind?
Please see our Return Policy. Eligible unwanted items can be returned within 30 days of delivery or collection, subject to the condition requirements and return shipping costs.